Solstice fun...?

Right, then... So, a few minutes ago, I get one of the oddest calls I've gotten in my time at this hotel.

Me: Front Desk.
Customer: Hi, this is Room 111, and this is the creepiest shit I have ever seen!
Me: Do what, now? o_0
Customer: There's a black cat in our room!
Me: ..... o_0 A... cat...?
Customer: We were asleep, right, and we heard a noise, and there's a cat sitting on our air conditioner!
Me: In the room?
Customer: In the room!
Me: .... Huh. :-? (Internally: How cool is this?)
Customer: This is fuckin' creepy, man!
Me: Well, yes, I can imagine... Huh. :-?
Customer: Is there any way into this room?
Me: (Internally: Well, the door...) No, sir, not that I know of...
Customer: It must've already been in the room. (Obviously trying to reason himself out of being very creeped out)
Me: Yes, I would think so.
Customer: Um... Can anybody come down here and get it out? o.o
Me: Well, I'm not allowed to leave the lobby, but I'll see if I can get ahold of someone to take care of it for ya.

So, nearly 3 in the morning, I have to call my manager and explain.
B.: Can't they just open the door and let it out?
Me: I don't think he was thinkin' that clearly, boss... :-|